FREQUENTLY ASKED QUESTIONS
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How can I get more information about Claro?
We'd love to connect to learn about your child and family. Click on Connect and contact us for more information. What are the enrolment criteria for Claro? We consider each applicant's age, strengths, abilities, and needs and assess whether Claro has the staff capacity, potential peer group and pod to provide an environment where your child could learn, grow, and shine. Students who possess sufficient regulation and personal care skills necessary to safely participate in a 1:3 or 1:4 (staff to student) ratio in the centre and on community outings thrive in our program. Students must be independent in toileting. Students with recurring significant aggression or violence are encouraged to continue building skills with a higher level of support before applying to our program. Is there a waitlist? Claro does not maintain a traditional waitlist. Instead, we have a wait pool for students who meet our admissions criteria. Admission is not based on the order of application, but rather on best fit for the specific available seat. We are committed to open communication throughout the process. If we are unable to meet your child’s needs at this time, we encourage you to reapply in the future. When possible, we will also refer you to other appropriate programs in the community. Please note: demand for our program often exceeds available space, and we are actively working to expand access to support more children and youth in our communities. Can I tour the centre? First, please complete an Interested Family Form (available November 2025) with supporting documentation. The Program Director will arrange a tour when a potential seat becomes available. Please note: there may be times, due to high interest in the Claro program at a particular location, that we may not be able to accommodate tours for every applicant. Can my child try out Claro? On a case-by-case basis, Claro may offer one or more Explore Claro Days. After submitting an Interested Family Form and participating in a tour, the Program Director may extend an invitation to your child for an Explore Claro Day. This is a chance for your child to experience a day at Claro. Please note: it is in no way a promise, guarantee, or offer of enrolment. Does Claro offer programming for children aged 5-7? Not yet! With adequate interest, we are keen to expand our programming. Please contact us to let us know you're interested. |
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Learn. Grow. Shine.